RETURNS, EXCHANGES & REPLACEMENT

If you are not satisfied with your order, we are more than happy to assist with your return requests.


1. What do I do if I want to return an item?

Orders for sale items are final and cannot be returned or exchanged.

A written claim for shortage or damage must be submitted by email within 14 days of your order's original shipment date for your return authorization (RA) Request. Please inspect all items upon arrival. All packages must be unopened and include original label. Returns must be unworn, unaltered and unwashed with all tags attached, only damaged goods will receive return labels. Returned packages without an authorization will be shipped back to customers at their own expense. Failure to follow all requirements will result in a 20% restocking fee.


Please include your Sales ID or Invoice No. in the subject line and must contain following information in the body:


Company Name

Address

Invoice Number

Style Number

Size(s) & Color

Quantity

Reason for Return

Picture of damaged unit(s)



2. What do I do with Damages?

Should you receive a damaged or defective item, claims must be made over email (including pictures of defect) within 10 business days of receipt of goods, otherwise claim will not be honored. Any return not considered a damage will be returned at customer's own expense and must pay a 10% restocking fee for a non-damaged return.

*Pleione will not issue a return authorization for damages and return claims AFTER indicated dates.



3. Cancellations

Order cancellations must be requested by written form (letter or e-mail). No cancellations are accepted after shipment. All sales are non-refundable.



4. I received my order but have several damaged units. What should I do?

Should you receive defective items, please send all information listed above in #1 to Further instructions will be advised by e-mail.



5. No Refund Policy

Refunds will not be issued for damaged or return claims, only store credit will be issued. All discounted or on "SALE" items are FINAL and cannot be returned. Shipping and handling charges are not refundable.



6. I want to return an item that was on sale. Do you accept it?

Unfortunately, all Sale items or discounted items are deemed FINAL and cannot be returned.



7. Do I have to pay for return shipping costs?

Depending on the nature of the claim, customers may cover the expense for return shipping.



8. I received an RA Form, what do I do now?

Please mail the package to:



Pleione Wholesale

Attn: Online Returns

3311 E Slauson Ave.

Vernon, CA 90058

Complying with ADA Web Content Accessibility Guidelines (WCAG) 2.1

We are in the process of complying with ADA (Americans with Disabilities Act) W3CWeb Content Accessibility Guidelines (WCAG) 2.1. If you are having a difficult time to access our website contents. Please give us a call at 323-302-9946 to help you to process your order or email us customerservice@pleioneclothing.com to schedule an appointment for us to call you to process your request.